Job Description

• - New Customer Engagement: Oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order.
• - Improve Outcomes and Retention: Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities; devise strategies to boost retention and customer satisfaction
• - Develop Strong Relationships: Build and maintain “first impression” relationships with key decision makers within each account to solidify the Company as their on-demand manufacturing choice.
• - Influence Product Enhancements: Relay customer feedback to internal teams to inform product development and service improvements that respond to market demands.
• - Loyalty: Build trusting cross functional relationships with Sales, Operations and customers.
• - Ambassador for the Company: Represent the values and mission of the Company in all interactions, reinforcing our industry leadership in the on-demand manufacturing market.

Requirements

• - 2+ years of experience in a account management or customer success role with closing experience (B2B sales experience is preferred).
• - Strong communication skills in both writing and speaking (English & Native Language).
• - Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• - Highly organized and detail-oriented, with the ability to manage multiple client accounts simultaneously.
• - Self-starter, problem-solving mindset with an inquisitive approach.
• - Ability to analyze data and provide actionable insights.
• - Basic project management and time management skills.
• - Prior Hubspot and Salesforce experience required.
• - Familiarity in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting.
• - Understand how technology products and services and solutions can solve business problems.
• - Coachability: you bring a growth mindset every day and feel excited to learn from your peers.
• - Commitment and curiosity to stay current with industry trends.

Benefits

• - Competitive salary based on ability (Upto 15.000.000 vnd/month).
• - 13th-month salary bonus, Best Member performance rewards, and annual salary reviews.
• - Transportation support (parking and bus pass).
• - Full provision of work equipment.
• - Professional, dynamic, and comfortable work environment.
• - Full social insurance coverage according to Vietnamese labor law.
• - Access to company-supported clubs such as yoga, badminton, and more attractive welfare policies.

Working hours

• - 7:00 PM – 4:00 AM (Night Shift)
• - Weekends off: 4 Sundays and 2 Saturdays per month

Location

• - Work from home (Night shift).